(erielack) Erie/EL bw caboose

["William Horn" <tonyhorn_@_earthlink.net>]

I faxed the material that Brian Marsh said to send him concerning the bw
truck problems but have yet  to get a response.  I'm afraid I must agree
with the message sent by the first writer.

Tony Horn
ELHS #2

- ----- Original Message -----
From: <Hhaines_@_aol.com>
To: <luxpan_@_hotmail.com>; <erielack@lists.railfan.net>
Cc: <hhaines_@_state.mt.us>; <bmarsh@omibrass.com>
Sent: Tuesday, March 20, 2001 1:04 PM
Subject: Re: (erielack) New Overland HO Transfer Caboose...


> In a message dated 3/20/01 6:24:38 AM MST, luxpan_@_hotmail.com writes:
>
> << Don't even bother trying to get satisfaction from Overland. As much as
it
>  pains me to say this about an Indiana based company, they won't answer
>  letters and hang up on phone calls. Customer service? You gotta be
kidding.
> >>
> Dear Michael,
>
> Something in your correspondence to Overland must have gone wrong.  I am
not
> connected to this company in any way, but have nothing but prompt,
courteous,
> and great service from Overland.
>
> My first brass caboose was an Overland with much sentimental value
connected
> to the prototype.  Sounds like your model has similar value. Overland
really
> got it right and corrected a small problem as soon as noticed. My local
> friends are jealous because it runs so well on the new Overland trucks.
>
> I hope things can get straightened out for you.
>
> H Haines
> ELHS #1447

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