(erielack) RE: Erie/EL bw caboose

[Brian Marsh <bmarsh_@_omibrass.com>]

Tony,

I have received your reply...but the parts have not been sent to anyone.  I
have just received them and my repairman is out of the office due to a
recurring problem with kidney stones.  I felt it would be best to send the
replacement information with a sketch and instructions rather than just
sending the parts without any explanation.

Tony, by no means is this an attempt to ignore anyone.  I have the names and
addresses of the customers that have sent for the parts and they will be
sent as soon as all the information is available.  If you wish I can simply
send the parts without explanation and allow you to figure it out if that is
your wish.  Please let me know and understand we are taking care of things,
nature has simply stepped in our way.

Sincerely,

Brian Marsh
Overland Models, Inc.

- -----Original Message-----
From: William Horn [mailto:tonyhorn_@_earthlink.net]
Sent: Wednesday, May 16, 2001 6:05 PM
To: Hhaines_@_aol.com; luxpan@hotmail.com; erielack@lists.railfan.net
Cc: hhaines_@_state.mt.us; bmarsh@omibrass.com
Subject: Erie/EL bw caboose


I faxed the material that Brian Marsh said to send him concerning the bw
truck problems but have yet  to get a response.  I'm afraid I must agree
with the message sent by the first writer.

Tony Horn
ELHS #2

- ----- Original Message -----
From: <Hhaines_@_aol.com>
To: <luxpan_@_hotmail.com>; <erielack@lists.railfan.net>
Cc: <hhaines_@_state.mt.us>; <bmarsh@omibrass.com>
Sent: Tuesday, March 20, 2001 1:04 PM
Subject: Re: (erielack) New Overland HO Transfer Caboose...


> In a message dated 3/20/01 6:24:38 AM MST, luxpan_@_hotmail.com writes:
>
> << Don't even bother trying to get satisfaction from Overland. As much as
it
>  pains me to say this about an Indiana based company, they won't answer
>  letters and hang up on phone calls. Customer service? You gotta be
kidding.
> >>
> Dear Michael,
>
> Something in your correspondence to Overland must have gone wrong.  I am
not
> connected to this company in any way, but have nothing but prompt,
courteous,
> and great service from Overland.
>
> My first brass caboose was an Overland with much sentimental value
connected
> to the prototype.  Sounds like your model has similar value. Overland
really
> got it right and corrected a small problem as soon as noticed. My local
> friends are jealous because it runs so well on the new Overland trucks.
>
> I hope things can get straightened out for you.
>
> H Haines
> ELHS #1447

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